Skip to content

Features

Everything your front desk does, in one app.

Booking, walk-ins, texting, checkout, marketing, inventory and AI share one customer record — so nothing falls between tools.

Calendar & online booking

A calendar built for the chair, not the cubicle.

Day, 3-day, week and list views with every team member side by side. Drag to move, color by status, and see who's here, who's in service and who still owes a deposit at a glance.

Calendar

  • Processing gaps for color and other wait-heavy services
  • Recurring appointments — edit one or all that follow
  • Travel-time buffers before on-site jobs
  • Keyboard shortcuts and a menu alternative for every drag

Booking pages

  • A link for the business and one for each team member
  • Four themes — Atelier, Blade, Studio, Pro Service
  • Deposits and card on file by service
  • Instagram, TikTok and Google Business Profile ready

Walk-in queue

The line moves outside your front door.

Walk-ins join from a QR code, your website, by texting JOIN, or through Ivy. They see their spot and an honest wait, and get a text when they're up.

For customers

  • “You're #3 · about 25 min” status page
  • Preferred team member or first available
  • Party size for parents with kids

For your team

  • Waiting · Up next · In chair board
  • Lobby display with first names only
  • Kiosk mode for a shop tablet
  • Pause the queue or set a close time

Customers join at emeraldcx.com/q/ridgeline-barber/layton

Inbox, texting & phone

Every conversation, one inbox.

SMS, web chat and email from every customer in one place, with their appointments and balance right beside the thread.

Messaging

  • Shared inbox with assignment and templates
  • Web chat widget for your site
  • STOP/HELP, quiet hours and consent tracked for you

Phone

  • A local number that forwards to your phone
  • Missed-call text-back in 30 seconds
  • Voicemail transcription and optional call recording
  • Tracking numbers to see which ads ring

Checkout & payments

Fast checkout, fair tips.

Services, products, tips and tax on one ticket. Charge it with Tap to Pay on a phone, a card reader, the card on file or a link by text.

Getting paid

  • Tap to Pay, readers, card on file, text-to-pay
  • Split tender, cash with change, gift cards, credit
  • No-show and late-cancel fees — your rules
  • Payouts and end-of-day close-out

Selling more

  • Memberships with compliant auto-renew
  • Packages and class packs
  • Gift cards that don't expire by default
  • Loyalty points and referral rewards

Marketing autopilot

The follow-ups you mean to send, sent.

Eighteen workflows come pre-built and ready to switch on, from missed-call text-back to birthday offers. Build your own with triggers, waits and branches.

Workflows

  • Reminders that ask for a confirm
  • Rebook reminders at each service's interval
  • No-show and canceled-not-rebooked follow-ups
  • Win-back when a regular drifts

Campaigns, forms & reviews

  • Text and email campaigns to opted-in customers
  • “Fill my gaps” offers for slow days
  • Forms, waivers and lead capture
  • Review requests to every customer — never gated

Products, orders & shop

Retail basics, without a second POS.

Sell the pomade at checkout, know when to reorder it, and take drop-off repairs with a claim tag and a “ready for pickup” text.

Inventory

  • Variants and barcode scanning
  • Stock counts, adjustments and transfers
  • Vendors, purchase orders and receiving
  • Reorder suggestions from real sales

Orders & online

  • Drop-off orders with promised times
  • Status links customers can check
  • An online shop for pickup or shipping
  • Sales tax calculated for you

Ivy & Jade

AI that books, and AI that reports.

Ivy answers customers on text, web chat and email. Jade answers your questions about the business and drafts the follow-up — you approve before anything sends.

Ivy, for customers

  • Quotes from your real menu — never invents prices
  • Books, reschedules and cancels within your policy
  • Says it's an AI, hands off when asked
  • Crisis-safe: shares 988 and alerts you

Jade, for you

  • “Who hasn't been back in six weeks?”
  • Shareable report views and CSV export
  • Drafted campaigns with Approve & send
  • A Monday recap by text

Reports & team pay

Know your numbers without a spreadsheet.

Sales, rebook rate, retention, no-shows and team performance — each chart with a plain-English summary. Payroll and commissions export in a click.

Reports

  • Sales, services and products
  • Rebook and retention rates by team member
  • Marketing and Ivy results
  • Multi-location roll-ups on Pro

Team

  • Schedules and time off
  • Commissions and tip allocation
  • Booth renter rent ledger
  • Gusto-compatible payroll CSV

Your chair's wide open. Let's fill it.

Pick your industry, and your services, reminders and booking page are ready in about fifteen minutes.

Start free — 14 daysSee it in action

No card required · Month-to-month