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Refund Policy

When we refund Emerald CX subscription fees. Refunds for your own customers' purchases are set by your business.

Version
0.1 (draft)
Effective
October 27, 2026

Pre-launch draft pending attorney review. Emerald CX is not yet accepting paid accounts, so this document is not yet in effect.

Subscriptions

Monthly fees aren't prorated when you cancel; your plan stays active until the end of the paid period.

If you cancel an annual plan within 30 days of a renewal charge, we'll refund that renewal in full.

If we bill you in error or the service is unavailable for an extended period, contact support@emeraldcx.com and we'll make it right.

Usage charges

Text and AI usage charges reflect messages already sent and aren't refundable, except where we billed in error.

Purchases from businesses that use Emerald CX

If you bought a service, product, gift card or membership from a business using Emerald CX, that business sets its own refund policy — usually linked from its booking page. Contact the business directly.